Delivery, Payment, Stock & Returns
We aim to make your order as easy, transparent and affordable as possible so please read the following about delivery expectations to help ensure there are no unexpected difficulties getting your order happily fulfilled.
Shipping & Delivery Quotes
Kitchen Setup will provide a unique shipping quote for every order, based on your location, quantity of order and delivery requirements. It is the customers responsibility to notify us of any requirements such as stairs, lifts or difficult to access locations. If you require the equipment to be delivered inside your premises you must let us know and ensure there is clear adequate access to the delivery location and ensure there is adequate room to negotiate passageways, doors etc. Kitchen Setup is not responsible for any product that will not fit the premises. If any product can not be delivered at the premises by the driver, the customer will be fully responsible for recurring costs associated with denied deliveries / re-deliveries and restocking costs for any product returned to the supplier.
- Standard freight will be quoted to you unless otherwise specified. This means direct from manufacturer and will only deliver to door-step or kerbside drop off. Delivery driver may not be insured to enter your premises and will definitely not negotiate stairs or difficult to access locations.
- Free Shipping – If Free Shipping is specified, Standard Freight conditions apply i.e. will be door step drop-off only. Applies to Melbourne, Sydney, Brisbane, Gold Coast metro areas only.
- 3rd party freighters will be used if your delivery has any requirement other than door-step delivery or is outside free shipping locations. Based on your information supplied we will supply quotes on consultation with our freighters.
- For orders with multiple products a 3rd party freight company may be cheaper than than standard freight from so we will quoted accordingly.
- Shipping does not include unpacking or installation of equipment. Unpacking can be arranged by certain freighters at an additional cost but we must be notified of this requirement before freight quote is accepted.
Deliveries will be done during standard business hours (9am-5.00pm) only. Any orders placed on a Friday afternoon, public holiday or weekend will be processed the next business day. Delivery drop off times cannot be guaranteed. We endeavour to deliver and fulfil orders within 1-4 business days of payment received, however, please allow up to 12 days depending on your location. We use our supplier freighters and trusted 3rd party freighters to provide the best price based on your delivery requirements. Delivery time is only an estimate supplied by the freight company and will usually be a specified “Morning” (8am – 12pm) or “Afternoon” (1:00pm – 5:30pm) on a specific date. We can request (from certain freighters only) to endeavour to deliver at a specified time or give us a expected time of arrival but we cannot guarantee their delivery times stated. If products in your order are from a number of different suppliers delivery times on products may vary and the entire order may not be delivered in at the same time. No refunds will be given due to delayed delivery.
Kitchen Setup require full payment to be in our bank account for the order to be processed with the manufacturer / supplier. Depending on your bank or method of payment, length of time for funds to be received in our account may take up to 24 hours. Mobile PayID generally takes less than one minute. or up to to 24 hr for direct deposit. Payment receipts are not accepted as proof of payment, we must have received funds in our account. A refund can be processed for out of stock items and we will endeavour to have it back in your account within 48 hours.
Kitchen Setup do not hold stock or directly receive returns for the products listed on our website. All new products will be ordered from the manufacturer / suppliers directly. Stock may be held by some suppliers with a 25% deposit but will not be sent until the full payment has been processed. Occasionally there may be out of stock delays if an item quoted without deposit is sold by the supplier before your payment is received. In this case we will notify you of any delays and give you an expected arrival time of new stock for your consideration. A refund can be requested for out of stock items.
If a product can not be delivered or needs to be returned to the supplier, a 30% (RRP) restocking fee will be charged by the suppliers + return shipping costs, It will deducted from your refund and will only be processed once the supplier receives and approves the products resale value and refunds the remainder to our account. This fee applies to any product returned to a suppliers premises for re-stocking so please ensure any product ordered has suitable access and can be fitted in the intended space.
Damage to any equipment on arrival must be reported immediately so a warranty claim can be processed by the supplier. To help ensure efficient warranty claims please photograph any damage. If there is visible damage to packaging on arrival please photograph before unpacking. If damage can be shown by the supplier to have occurred during transport an insurance claim may need to be made with the freighter. If organising your own pick up please ensure freighter has adequate insurance.