Terms & Conditions
Warranty Terms and Conditions:
It is a term of the sale of the Product that the Product is used solely for commercial operations and not for personal, domestic or household use.
- Definitions & Website Terms
“Authorised Service Agent” means an agent authorised by Kitchen Setup or their Suppliers to provide inspection, repair and maintenance service on a Product
“Business Day” means a day that is not a Saturday, Sunday or a public holiday in the city, state or territory where the Product is situated
“Customer” means the purchaser of a Product supplied new by Kitchen Setup to the Customer
“Kitchen Setup” means Kitchen Setup (ABN 64094249734), www.kitchensetup.com.au 4 / 79-80 Beach Rd, Sandringham, Australia, 3191.
“Suppliers” means the supplier, manufacturer or distributor of a Product supplied new by Kitchen Setup to the Customer
“Inspection Fee” means the fee payable by the Customer in order for an Authorised Service Agent to inspect the Product to determine whether the whether the Customer’s warranty claim falls within the warranty terms and conditions contained in this document
“Product” means the product supplied new by Kitchen Setup through its Supplier
Images : Product images are for illustrative purposes only. Due to Product upgrades and enhancements images may differ slightly from the actual Product. Due to differences in monitors, colours of Products may also appear different to those shown on the site.
“SilverChef” means Silver Chef Rentals Pty Ltd ABN 33 112 241 522. All Silver Chef “Rent-Try-Buy” prices listed on kitchensetup.com.au are an estimate. Check Silver Chef Rent-Try-Buy calculator link to confirm pricing. Customers must have application approval by Silver Chef. Kitchen Setup can help arrange but not guarantee Silver Chef will accept any application.
- Application of the Warranty Terms and Conditions
2.1 Warranty Terms and Conditions are set by the unique Supplier of each Product and therefore may vary on Products in the same order.
2.2 These Warranty Terms and Conditions supersede all prior understanding, arrangements and agreements between Kitchen Setup and the Customer and constitute the sole and only agreement with respect to the warranty provided by Kitchen Setup.
3.1 Warranty Request Forms & Terms and Conditions set by the different Suppliers here –
- Warranty Claim Procedure
4.1 To make a claim under this warranty, the customer must do the following: –
4.1.1 Complete the Warranty Request Form online available on Suppliers website and forward the completed form to firstname.lastname@example.org by email.
4.1.2 Provide a copy of the tax invoice or delivery docket as proof of purchase.
4.1.3 Provide a copy of the Gas Certificate of Compliance in relation to a gas appliance.
4.1.4 Provide the Customer’s credit card / debit card details required in the Warranty Request Form as security for the payment of the Inspection Fee in the event that the warranty claim is not related to any defect in material or workmanship of the Product or the warranty has been voided by the Customer or the warranty claim does not fall within the warranty terms and conditions contained in this document.
4.2 Upon the Customer completing the procedures set out in paragraph 4.1 above, an Authorised Service Agent will carry out an inspection of the Product and determine whether the Product is under warranty in accordance with the terms contained in this document.
4.3 In providing the credit card / debit card details required in the Warranty Request Form, the Customer authorises Kitchen Setup or Service Supplier to place a temporary hold on the Customer’s credit card / debit card for the Inspection Fee which amounts to a pre-authorisation to process the credit card / debit card, if required. This pre-authorisation is not a charge and at this stage, no funds will be debited from the Customer’s credit card / debit card account.
4.4 If upon inspection by an Authorised Service Agent, the Product is not under warranty, the Customer is liable for the Inspection Fee and the Customer’s credit card / debit card will at this stage be processed for the payment of the Inspection Fee.
4.5 If the product is under warranty for both on-site repair service and replacement of parts or replace of parts only, The Customer will not be charged the Inspection Fee and the pre-authorisation on the credit card / debit card will be cancelled. The Authorised Service Agent will then proceed with the repair of the Product at no charge to the Customer.
4.6 If the Product is not under warranty for both on-site repair service and replacement of parts, the Authorised Service Agent will inform the Customer of the estimated costs of the on-site repair service and replacement of parts or the costs of the on-site repair service only (as the case may be in accordance with the terms of the warranty) required for the repair of the Product. When the Customer authorises for the repair of the Product, the Customer also authorises Kitchen Setup or Service Agent to place a temporary hold on the credit card / debit card for the estimated costs of the repair amounting to a pre-authorisation to Kitchen Setup or Service Agent to process the credit card / debit card, if required. This pre-authorisation is not a charge and at this stage, no funds will be debited from the Customer’s credit card / debit card account. Upon completion of the repair by the Authorised Service Agent, the Customer’s credit card / debit card will be processed for the payment of the costs of the repair.
- Warranty Limitations and Exclusions
5.1 Warranty Limitations and Exclusions are set by the unique Supplier of each Product and therefore may vary on products in the same order.
5.2 Warranty will be suspended if the Customer has not paid for the cost of the purchase of the Product in full.
5.3 Warranty does not cover the use of the Product outside of Australia or if the Product is situated out of Australia.
5.4 Warranty does not cover: –
5.4.1 any component of the Product made of glass.
5.4.2 any light globes, infra-red tubes, quartz tubes or any other type of globes or tubes fitted to the Product.
5.4.3 any defect or damage to the Product caused by a failure to clean and maintain the Product as specified in the user manual or as caused or partly caused by blocked pilot assembly or burner jets from food stuff, oils, chemicals, debris etc.
5.4.4 any unsuitability or limitations as to the use of the Product or any defect or damage to the Product caused by the Customer or as a result of any fault in the Customer’s specification or design provided by the Customer to Kitchen Setup or the Dealer.
5.5 Warranty will be voided: –
5.5.1 if the serial number of the Product has been tampered with or removed;
5.5.2 if the Product has been repaired or serviced by any person other than the Authorised Service Agent;
5.5.3 if the defect or damage to the Product is caused by the Customer: –
(a) failing to follow the instructions in the installation, commissioning, use or maintenance of the Product.
(b) carrying out any modification or repair to the Product without the authority of Kitchen Setup or its Authorised Service Agent;
(c) causing accidental damage to the Product;
(d) using the Product in a manner which is inconsistent with the proper and recommended use of the Product by the Supplier
(e) being negligent in the installation, commissioning, use or maintenance of the Product;
(f) failing to obtain a Gas Certificate of Compliance when required and/or the Customer failing to install all gas related Products in accordance with the installation requirements of
AS/NZS 5601.1 and any other relevant legislation.
5.6. Kitchen Setup will not in any circumstances be liable for any consequential loss or damage including any actual or expected loss of revenue claimed to have arisen from the Customer’s use or purchase of the Product.
5.7 Kitchen Setup is not authorised by the supplier to give any additional warranty in relation to the Product or to make any representation about the Product’s performance or fitness for any specific purpose.
For information on Delivery, Payment & Returns click here. – https://kitchensetup.com.au/shipping-returns/