Frequently Asked Questions
(Not really that frequently asked, but things you may want to know)
How Do I Place An Order
You don’t need to pay immediately when placing the order online so it’s easy and worry free. Add your item to the cart and proceed to the Cart page, enter your contact & shipping details to complete your order. We will immediately confirm stock availability with the manufacturer, apply any further discounts and get shipping quotes to your specified address if required. We will be back in touch with you to confirm your order is available and let you know expected delivery time. If you wish to proceed with the quote you can make payment when you are ready.
Our free shipping applies to certain items and only includes door-step delivery to Melbourne, Brisbane, Gold Coast & Sydney Metro postcode areas. If you are outside these areas or if you require anything other than door step-drop off, we may need to use specialised couriers who are insured to enter your premises and negotiate more difficult to access areas. Many products we supply are bulky and heavy. Freight companies may be able to arrange extra workers to assist drivers at certain locations but it will incur extra cost and must be specified prior to payment. Please let us know of any potentially difficult to access locations including any stairs or step(s) that need to be navigated so we can arrange appropriate the freight company. For heavy bulky items please have appropriate able-bodied helpers to assist drivers to move into location. For other areas or items that require a shipping payment we provide accurate shipping quotes from the suppliers & freight companies to give you the best possible price. Delivery times specified are based on when payment is received in our account. No item will be shipped by the manufacturer until the full payment is received.
Shipping Delivery Times
Shipping on in stock items to most metro areas typically takes 2-3 days direct from the manufacturer. If a specialised courier is required shipping typically takes 2-5 days. All shipping relies on 3rd party freight companies. We will always attempt to get items shipped to you as promptly as possible and will endeavour to request the driver delivers at your preferred times. Unfortunately due to factors beyond our and the freight companies control we cannot guarantee any delivery time specified. Delivery times specified above are based on when payment is received in our account. No item will be shipped by the manufacturer until full payment is received.
Payment Methods & Processing Times
Kitchen Setup accept payment via Direct Bank Deposit, PayID (Bank Deposit) or Credit Card – Visa, Mastercard, Amex for orders under $2000. Surcharge applies for CC payments.
Kitchen Setup are authorised SilverChef agents so can also help arrange great financing options.
Times for payment to be processed in our account vary and may affect your expected delivery times. If your bank account has a verified PayID option it is recommended for immediate processing .
Bank Deposit + PayID = ~60 Seconds
Direct Deposit = ~24 to 48 Hours
Credit Card = Up to 3 days
SilverChef = If you are pre-approved for SilverChef finance 2-3 days. If you have yet to be approved 5-7 days
Cash On Delivery = Sorry. NO Cash On Delivery. Drivers do not accept payment of any form. All items must be paid for in full before the manufacturer will ship it out of the warehouse.
Stock & Pre-Orders
Due to the large number of items & variable options in our range, Kitchen Setup does not hold stock on listed items. We ship units direct to you from the manufacturer supplier warehouse. If any item on your order is out-of-stock we will notify you and let you know the expected restocking date. Manufacturers accept pre-orders with a 20-25% deposit to hold your out-of-stock items on arrival.
Warranty - Faults & Repairs
Faults that occur in the warranty period extend to manufacturing production faults and will be handled by manufacturers trusted service agents. For ease and accessibility we recommend warranty claims go through the manufacturer directly. They will help you through any troubleshooting if applicable to the product and arrange the service agents to perform any necessary repairs. If a repair conducted by the service agent indicates fault was not a manufacturing fault or production error but caused by external damage, improper use, modification, lack of care or maintenance you may be charged a service fee by the manufacturer. Manufacturers may require credit card holding fee before repairs will be done.
You may fill out our warranty claim form here. We will pass it on the the appropriate supplier. They will contact you shortly. Please let us know if you have any issues dealing with them.
For more details on all terms and conditions click here
Items returned to the manufacturer because they are not suitable, did not fit the premises or could not be installed will be charged up to 30% (RRP) restocking fee by the manufacturer, which will be deducted from the refund amount. It is very important that you measure any doorways, passages or stairs and ensure the items ordered will fit the premises. Please let us know of any potentially difficult to access locations including any stairs or step(s) that needs to be navigated so we can arrange appropriate the freight company. For heavy bulky items please have appropriate able-bodied helpers to assist drivers to move into location.
Can You Visit Kitchen Setup?
In order to quote the best prices, Kitchen Setup run our commercial kitchen appliance store entirely online. All items on our website ship direct from the manufacturer’s warehouse. If you wish to check out an item, we may be able to direct you a manufacter’s showroom if in your area or to a nearby customer if available.
Kitchen Setup are proud agents of Simco Group and Scots Ice Australia. We use select suppliers who offer great value products and deliver great service. With shipping direct, we endeavour to offer unbeatable prices on their entire range. Save time & money, contact us to get the sharpest pricing upfront without pressure.