Get a Quote / Place An Order
You don’t need to pay immediately when placing the order online so it’s easy and worry-free. Add your items to the cart and proceed to the checkout page, enter your contact & shipping details to complete your order. We will confirm stock availability, apply any further discounts, and get shipping quotes to your specified address. If you wish to proceed with the quote you can make payment when you are ready.
If you require anything other than basic delivery/door step-drop off, we may need to use specialised couriers who will enter your premises and negotiate more difficult to access areas. Many products we supply are bulky and heavy, please let us know of any potentially difficult to access locations including any stairs or step(s) that need to be navigated so we can arrange the appropriate freight company. For heavy bulky items please have able-bodied helpers to assist drivers to move the unit into location. We provide shipping quotes from the suppliers & freight companies to give you the best possible price. Delivery times specified are estimates based on when payment is received in our account. No item will be shipped until the full payment is received.
Shipping Delivery Times
Shipping on in-stock items to most metro areas from a local stocked depot typically takes 2-3 days direct from the manufacturer. If a specialised courier is required shipping typically takes 2-5 days. All shipping relies on 3rd party freight companies. We will always attempt to get items shipped to you as promptly as possible and will endeavor to request the driver delivers at your preferred times. Unfortunately due to factors beyond our and the freight companies’ control we cannot guarantee any delivery time specified. Delivery times specified above are based on when payment is received in our account. No item will be shipped until full payment is received.
Warranty - Faults & Repairs
Faults that occur in the warranty period extend to manufacturing production faults and will be handled by manufacturers trusted service agents. For ease and accessibility, we recommend warranty claims go through the manufacturer directly. They will help you through any troubleshooting if applicable to the product and arrange the service agents to perform any necessary repairs. If a repair conducted by the service agent indicates fault was not a manufacturing fault or production error but caused by external damage, improper use, modification, lack of care or maintenance you may be charged a service fee by the manufacturer. Manufacturers may require a credit card holding fee before repairs will be done.
You may fill out Simco warranty claim form here. Scots Ice warranty claim form here. They will contact you shortly. Please let us know if you have any issues and we will be happy to assist in expediting your claim.
For more details on all warranty terms and conditions click here
Payment & Processing Times
Times for payments to be processed in our account vary and may affect your expected delivery times. If your bank uses a verified PayID option it is recommended for quickest processing.
Direct Bank Deposit or PayID. The preferred and quickest payment method. If you require immediate shipping it is advised you use these payment methods
PayID = ~60 Seconds (occasionaly up to 24hrs)
Direct Deposit = 24 Hours
Credit Card –
Credit Card = ~3 days
Visa, Mastercard, and Amex payments available but may cause delay on shipping. Surcharge may apply for CC payments on sale items.
Kitchen Setup are authorised SilverChef, Shift Finance, and Wunder Pay agents so can also help arrange great financing options.
SilverChef = Payments made through SilverChef also require a full deposit paid to our account which will be returned to you within 48 hours of you notifying SilverChef that the item(s) have been received so your lease can be started. SilverChef will not release payment until you notify them. We realise this may not be convenient but unfortunately delayed notification of delivery for extended periods has required us to implement this procedure.
If you are pre-approved for SilverChef finance 2-3 days. If you have yet to be approved 5-7 days.
Shift Finance – Shift provides full payment for orders prior to goods being delivered so no customer deposit is required. Delivery will be arranged as soon as the Shift payment is received. <24 hours
Cash On Delivery = Sorry. NO Cash On Delivery. Drivers do not accept payment of any form. All orders must be paid for in full before it will ship out of the warehouse.
Installation / Service
It is not part of Kitchen Setup’s business to install or service equipment nor do we make money off 3rd parties who conduct such services. It is the customer’s responsibility to arrange Gas plumbers / mechanical engineers etc. for the installation of gas cooking equipment/exhaust hoods etc. Depending on your location we may be able to offer the names of contacts but it is your responsibility to contact and arrange. Please ensure any tradesperson you hire is appropriately qualified prior to their employment for installation.
Stock & Pre-Orders
Due to the large number of items & variable options in our range, Kitchen Setup does not hold stock on listed items. We ship units directly to you from the manufacturer or distributors warehouse. If any item on your order is out-of-stock we will notify you and let you know the expected restocking date. Manufacturers require full payment on pre-orders to hold out-of-stock items and will arrange priority shipping on arrival.
Items returned to the manufacturer or distributor because they are not suitable, did not fit the premises or could not be installed will be charged up to 30% – 50% (RRP) restocking fee / repacking fee by the manufacturer, which will be deducted from the refund amount.
– It is very important that you measure any doorways, passages or stairs and ensure the items ordered will fit the premises. Please let us know of any potentially difficult to access locations including any stairs or step(s) that need to be navigated so we can arrange the appropriate freight company. For heavy bulky items please have appropriate able-bodied helpers to assist drivers to move into the location.
Kitchen Setup are proud agents of Simco Group, Scots Ice Australia, Luus Industries Australia. We use select suppliers who offer great value products and deliver great service. With shipping direct, we endeavour to offer unbeatable prices on their entire range. Save time & money, contact us to get the sharpest pricing upfront.